Complaints Policy
Introduction
At Arafino Advisory Limited, we are committed to ensuring that our services are provided to the highest standard. However, we recognise that as a result of the sometimes contentious nature of the work we do, there can, on occasion, be concerns raised.
Complaints
If any party is not satisfied with our services, then you should first contact the Client Director dealing with the matter. If you are still not satisfied with the way in which the matter has been handled, then you may make a complaint to Simon Bonney who is the firm’s representative in dealing with any complaints.
Simon Bonney, Director
simon.bonney@arafino.com
020 3019 0224
Arafino Advisory Limited, Central Court, 25 Southampton Buildings, London WC2A 1AL
The complaint will be acknowledged within 5 working days and the issue raised will be subject to an initial review following which we will provide you with an indication of the likely timescale for providing a substantive response to your complaint.
If you are not satisfied with the way your complaint has been dealt with, then you may, at any stage, contact the Insolvency Service at https://www.gov.uk/complain-about-insolvency-practitioner. However, please note that the Insolvency Service suggests that you should seek to resolve the complaint with the relevant firm prior to submitting a complaint to the Gateway. You may also make a complaint to the recognised professional body which provides the licence of the relevant insolvency practitioner and those details are available on request.
A copy of our Complaints Procedure is available on request.